H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.

Tasks

Job Overview

We are looking for a reliable and motivated IT Support Engineer to provide technical assistance to our employees and ensure smooth IT operations. The ideal candidate should have a basic understanding of IT systems, networks, and troubleshooting.

Key Responsibilities

Provide first-level technical support for hardware, software, and network issues
Install, configure, and maintain laptops, desktops, and printers
Troubleshoot system, email, and connectivity issues
Manage user accounts, passwords, and access rights
Support onboarding/offboarding (device setup, access provisioning)
Escalate complex issues to senior IT staff when needed
Maintain documentation of issues and solutions

Requirements

Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or helpdesk role
Basic knowledge of Windows OS, networking (TCP/IP), and Microsoft Office
Familiarity with Active Directory is a plus
Good problem-solving and communication skills

Preferred (Nice to Have)

Certifications like CompTIA A+ or similar
Experience with ticketing systems

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