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  • London

  • YouGov is an international research and data, analytics group.

    Our mission is to supply a continuous stream of accurate data and insight into what the world thinks so that companies, governments and institutions can better serve the people and communities that sustain them.

    We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

    We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We trust each other and bring these values into everything that we do.

    Each day, our highly engaged proprietary global panel of over 8 million people provides us with thousands of data points on consumer opinions, attitudes and behaviour. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

    With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East and Asia Pacific, YouGov has one of the world’s largest research networks.

    • Support the Data Products team, gaining experience and exposure to further develop as a researcher
    • Directly responsible for client satisfaction and engagement for a small number of clients, driving client retention, as well as helping uncover opportunities for account growth via the Key Account Management (KAM) / Account Management (AM) team
    • Executing on a care plan for clients including onboarding and ongoing training of new Data Products ("BrandIndex" and "Profiles") clients
    • Aid with delivery of C-suite (Executive Level) ready reports and insightful analysis to clients that forms an essential part of their research and data needs
    • Regularly review Key Performance Indicators (KPIs) on clients engagement, tool usage and client satisfaction for a group of clients
    • Identify and escalate potential client satisfaction or engagement issues to the Product Team Manager and help to implement solutions
    • Collaborate and coordinate with New Business and Account Management functions to provide an integrated client experience that promotes account growth as well as retention.

    This is a new industry entrant role and so qualifications focus more on competencies. The applicant should be interested in the market research industry and have an understanding of the way it operates

     Behavioural competencies

    • Excellent communication skills
    • Organized and methodical way of working
    • Enthusiastic, a willing and quick learner with a drive to succeed
    • Effective team player, always ready to go the extra mile

    All your information will be kept confidential according to EEO guidelines.