Jobs in Germany

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  • Munich

  • Company Description

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

    With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description

    What you get to do in this role:

    • Partnering closely with our HR Business Partners and Centers of Excellence teams, we create a strong, and effective, cross-functional team. We learn from our employees’ interactions with us, and constantly evolve and enhance our service delivery.

    • Deliver excellent customer service in response to tier 1 HR queries from employees and managers, via the employee portal and live agent
    • Provide support to employees across all stages of the employee lifecycle
    • Ensure requests are resolved in an appropriate and timely manner
    • Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base

    German local resource responsibilities:

    • Wet ink signing employment addendums prepared by Global People Care

    • Ownership of post for Care related documents​

    • German VOE requests (Arbeitgeberbescheinigung for Agentur für Arbeit etc)

    • Support on ad-hoc HR forms and requests requiring German language​

    • Identify, resolve and escalate inconsistent, inefficient, and incongruent processes, policies, and practices to prevent and mitigate HR risk and compliance issues
    • Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll, and Talent Acquisition.
    • Responsible for completing rota tasks including; France Medical checks, fixed term audit, NH missing info audit, NS business card invoice specification audit, UWV reporting, and bike to work report.

    • Use sound judgment and intuition to identify and escalate potential or problematic issues


    To be successful in this role you have:

    • Experience of supporting HR in EMEA
    • Fluent in German (spoken and written)
    • Customer service mindset, with excellent verbal and written communication skills
    • Ability to work in a high-growth, fast-paced environment
    • Accuracy and attention to detail
    • Ability to maintain confidentiality
    • High execution skills with the ability to prioritize and multi-task
    • Preferred Skills

    • Customer service experience
    • Experience using HR systems. Workday and ServiceNow are a plus
    • 2+ years in Human Resources or a centralized customer service environment
    • HR Qualification
    • Independent COE partnership to drive the compliance and timely closure of employee queries
    • Good understanding of HR functions and COEs to get optimal support for employee queries

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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