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The Senior Product Manager (Monitoring and Incident Management) at Uptime.com plays a crucial role in shaping and expanding our cutting-edge availability monitoring platform. As we rapidly grow our capabilities and features, we are dedicated to meeting the needs of our fast-growing customer base, especially those in small and medium businesses, as well as scaling up to serve enterprises.
In this role, you will be responsible for driving the development and growth of our monitoring and observability platform. Your focus will be on driving user adoption and ensuring customer satisfaction. Collaborating closely with our Product Team, you will help shape and deliver on our product roadmap, write stories, design features and prioritize backlogs of various engineering teams.
Your contribution will be instrumental in advancing the mission, vision, and strategy of our product.
Being a customer-oriented company, Uptime.com places great importance on building strong relationships with our customers. Our goal is to create the best monitoring platform that addresses the unique requirements of our valued customers.
What you will do:
Requirements
What you will need:
● Have previous experience as a Product Manager at a high-energy company that focuses on SaaS, in the observability, monitoring, and incident management field OR devops/devops tools/devops or operations focused services or toolchains.
● Have a track record of working in an agile, team based development environment and collaborating with Engineers to write User Stories and UX team members on designs.
● Engage with teams around the world, working primarily async fashion with ability to dynamically adapt to changing requirements, challenges and technical dependencies in order to build new features and capabilities.
● Be familiar with building and managing complex software services on a large scale.
● Display exceptional prioritization and problem-solving skills in a competitive environment.
● Have the ability to gather, research, and analyze data from various sources (market data, customer services, sales) in order to define business requirements and MVPs.
● Possess business knowledge and acumen to engage in technical discussions with engineers and effectively communicate complex technical solutions to both technical and non-technical customers.
● Exhibit excellent communication, facilitation, and presentation skills to identify needs, explain features, articulate decisions, and gain alignment to drive projects forward.
● Embrace a collaborative mindset and have the ability to build strong cross-functional partnerships.
● Be intellectually curious, self-aware, and demonstrate a rapid learning and adaptability.
The ideal candidate for this role will have a strong technical background and experience in product management, particularly in the SaaS space. They should possess excellent communication and leadership skills and thrive in a fast-paced and dynamic start-up environment.
Benefits