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  • Softwaregini

    Berlin

    • At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
    • We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
    • We are creative, low-ego, team-spirited, and passionate about making our customers happy

    Tasks

    As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our customers through their journey with our IT-decision-making platform:

    • Be the dedicated point of contact for our customers, building and nurturing relationships.
    • Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
    • Ensure customers continuously create value by utilizing Softwaregini.
    • Provide expert guidance and steering during implementations.
    • Develop and execute account plans to drive product adoption, usage, and value realization.
    • Analyze customer data to identify trends, opportunities, and potential churn risks.
    • Create and maintain customer success metrics and KPIs.
    • Take a hands-on approach where necessary.

    Requirements

    • At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
    • Strong project management skills with a passion for meeting milestones and effective stakeholder management.
    • An innate ability to build lasting relationships with diverse stakeholders.
    • Excellent communication and presentation skills in both German and English.
    • Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
    • A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
    • An "own it" mentality, with the drive to take ownership of tasks from start to finish.
    • Experience in working with corporate IT and procurement departments is a plus.

    Benefits

    • Attractive compensation package including employee stock options
    • Opportunities for professional growth
    • 30 days of vacation and day off on your birthday
    • Modern office space in Berlin
    • Home-Office allowance, budget for self-improvement, and other perks
    • Contribution to a Gympass subscription
    • Dedicated time for learning & innovation
    • The best popcorn in town

    Ready to make an impact? Join us at Softwaregini and be part of something extraordinary!

    Jobs at Softwaregini

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