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    As a Senior Machine Learning Engineer - Data Science (f/m/d)*, you will work on Parloa's machine learning models and related software components that power our generative AI and NLU products. You will become a member of Parloa's AI & Data Science Team that owns machine learning models and frameworks that power our product as well as the ML operations platform. You will work closely with product teams to help them solve customer problems with machine learning and AI. You will leverage cutting edge technologies to keep sharpening Parloa's competitive edge to transform the entire customer service industry with AI. 



    • Take ownership of data science and machine learning projects that help us improve our generative AI product suite
    • Work closely with product management, design and product engineers to shape requirements and our product vision leveraging AI and LLMs in line with customer needs
    • Execute machine learning projects end-to-end: understanding user-facing requirements, data gathering and transformation, exploratory data analysis, model productionization, maintenance and support, continuous improvement
    • Shape our ML platform (ML / LLM Ops) by defining the requirements and/or designing and implementing parts of it in collaboration with our data platform and DevOps teams

    Our Tech stack (Data): Microsoft Azure, Python, Kubernetes, Docker, Terraform, MongoDB, Redis (more technologies will added as we build our data and Machine Learning platforms)



    • 7+ years of experience as a data scientist or machine learning engineer
    • Experience working with NLP, LLMs and information retrieval; experience with LLMs in a production environment is a strong plus
    • Strong proficiency in Python, proficiency with SQL
    • Experience working with big data technologies (e.g. Spark) and using ML Ops platforms (e.g. MLFlow)
    • Experience with owning the ML process end-to-end: translating product requirements into technical requirements, data gathering/transformation and exploration, model productionization, maintenance, monitoring and optimization
    • Experience in leading medium-sized technical projects (3-9 months roadmap)
    • Strong spoken and written communication skills in English


    • Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture.  
    • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
    • Attractive compensation package.
    • Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
    • Flexible working hours, 28 vacation days and workation opportunities.
    • Enjoy unlimited access to a variety of fitness, yoga, and leisure activities via Wellpass.
    • Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
    • Regular team events, game nights, and other social activities.
    • And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
    • Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

    Your recruiting process at Parloa:

    Recruiter video call → Hiring Manager Interview → Technical Stage (Coding Challenge + Machine Learning Case Study) → Meeting the team


    Why Parloa? 

    Join Parloa in revolutionizing customer communication with Artificial Intelligence! We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces. 

    We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

    By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

    Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

    Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

    * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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