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  • YOUR MISSION:

    As our new Principal Partnerships Manager for BPOs (f/m/d)* your mission is to play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals. This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets.  In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives.  Parloa is revolutionizing the customer service industry and transforming the global portfolio landscape for BPOs with our innovative AI-driven platform.

    IN THIS ROLE YOU WILL:

    • Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners.
    • Build and maintain strong C-level relationships to drive revenue growth and customer retention. 
    • Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers.
    • Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management.
    • Own partner relationships end-to-end and coordinate effective communication channels with partners.
    • Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success.
    • Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities.

    WHAT YOU BRING TO THE TABLE:

    • 8+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
    • Experience in the customer contact center industry.
    • Experience working with or for BPOs.
    • Experience with enterprise software (SaaS) or cloud solutions.
    • Excellent relationship-building, communication, and negotiation skills.
    • Proven track record of driving business growth and achieving results.

    WHAT'S IN IT FOR YOU?

    • Be part of a dynamic, driven team of +37 nationalities with flat hierarchies and collaborative company culture  
    • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. (Job specific, it could be also on-site work)
    • Attractive compensation package with equity (Job Specific).
    • Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
    • Flexible working hours, 28 vacation days and workation opportunities
    • Regular team events, game nights, and other social activities
    • And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
    • Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

    Your recruiting process at Parloa:

    Recruiter video call → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

     

    Why Parloa? 

    Join Parloa in revolutionizing customer communication with Artificial Intelligence! We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces. 

    We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

    By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

    Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.


    Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

    * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.