Customer Success Lead

Join Our Mission to Fight Climate Change as our Customer Success Lead

Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and overall venture development.

In this key role, you will lead our team of Customer Success Managers, guiding them in providing unparalleled support to our customers on their climate journey. You'll oversee the strategic development and execution of climate objectives, data requirements, and carbon reduction initiatives.

Your leadership will be instrumental in driving team performance and enhancing customer success, ensuring significant carbon reductions are achieved across customer value chains.

If you are excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance, we’d love to hear from you!

Who you are:

• You are a data driven SME when it comes to Customer Success. You have spent time honing your skills and have helped your team excel in their roles as CSMs
• Your strong communication skills enable you to explain complex topics clearly, give guidance on the process and organize meetings that cater to various stakeholders (e.g. C-level, sustainability department, and internal team members.)
• You enjoy adapting to change and working in a data-driven approach
• You empower your team to do their best work and value open communication
• Being in the weeds is something you are happy to do while focusing on building a successful and well-oiled Customer Success machine
• Most of all, you care deeply about climate action and love contributing your skills to create real impact

What you will do:

• You will partner with the founders to build a scalable and KPI driven Customer Success function for Cozero
• Your Leadership & Team Management capability will inspire, lead and expand a fast growing Customer Success & Support team of 5, ensuring alignment with our mission and business goals
• Craft, implement and develop strategies to drive and improve Key Team Metrics to enhance customer satisfaction, retention and success by moving from customer support to strategic guidance
• Oversee the management of customer relationships and be the point of escalation, ensuring a seamless experience from onboarding to ongoing support fostering strong Customer Engagement
• Collaborate with our Product, Sales and Marketing teams to incorporate and integrate feedback and customer insights into data driven product improvements and innovations to drive value for Cozero and our customers
• Act as a climate action advocate, educating customers and promoting sustainable practices across industries

What we’re looking for:

• Proven track record in consultative Customer Success and Enterprise Account Management in a sustainability-focused company, ideally in complex B2B SaaS tech
• Strong leadership skills with experience managing teams towards high performance
• Project management skills with experience driving digital transformation in fast growing environments with the ability to inspire teams to carry the change
• Exceptional communication skills, with the ability to build credibility with both C-level executives and operational teams on both Customer Success and Sustainability topics
• Ability to build strong and long lasting relationships internally and externally, while putting the Customer’s Success first
• You bring with you knowledge of how Sustainability topics are managed in companies internally and understand the pain points
• Fluency in German and English is a must

What we offer:

• Opportunity to work remotely or from our great co-working space in Maschinenraum Berlin with access to innovation events of the German Mittelstand and the startup ecosystem
• Virtual meditation and wellness sessions
• Regular team events and at least 2 offsites per year
• Individual learning & development budget
• The option to participate in our Virtual Stock Option Plan (VSOP), to have direct involvement and impact on Cozero’s success
• A strong company culture focused on growth, collaboration and fighting climate change
• Participation opportunities in accelerator, startup & event programs

We strive to build a diverse, inclusive and collaborative workplace and we follow a fair, objective, and non-discriminatory recruitment process. All applications will be considered for employment regardless of nationality, culture, or any other personal characteristics.

The glue that binds us together despite our differences is a common set of values, our purpose to transform every company into a low-emission business, and our culture that has a growth mindset at its heart. If you’re excited about this role we encourage you to apply, even if your past experience doesn’t perfectly match every requirement in the job description.

Please submit your application in English.